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TeenSafe Desktop Setup Instructions

 

For best results, please read all the information below before you install TeenSafe Desktop.

 

 

  1. What is TeenSafe Desktop?

 

TeenSafe Desktop is a lightweight “applet” designed to reduce the occurrence of frequent iCloud account lockouts experienced by many parents who monitor their children’s devices. It uses your home’s local network to download your child’s Apple iCloud backup data to your computer and then upload it to TeenSafe’s servers.

 

NOTE: Once you install the app, you will download and access your child’s iOS data at www.TeenSafe.com through a web browser. You will NOT interact directly with the app to use TeenSafe.

 

The TeenSafe Desktop app runs in the background on your Mac or Windows PC and is “called” anytime you log into your www.TeenSafe.com account and click “Get Latest Data” or onboard a new device. The applet is primarily used as a local network client on your home network for downloading data.

 

  • On Windows, the app notifications window will be accessible in the system tray area near the bottom right corner of your screen. You may need to expand the list of system tray icons in order to see the TeenSafe icon. This can be done by clicking the "Display Hidden Icons" up arrow button in your system tray located near the date and time in the bottom right corner of your screen.

 

  • On Mac, the TeenSafe logo will appear it upper right of screen near time / date. Notifications will appear there when it is called from TeenSafe.com.

 

If you need help, please contact support@teensafe.com or 1-800-245-8698 and reference the TeenSafe Desktop app.

 

 

 

  1. How do I use TeenSafe Desktop?

 

TeenSafe Desktop runs in the background on your home computer. You will still access your child’s data on TeenSafe.com through a browser. You can even initiate a download of data remotely from a mobile device browser or another computer away from home as long as your home computer is on, awake and  connected to the Internet.

  • Log into TeenSafe.com and navigate to your child’s profile
  • Click “View Phone”, then click “Get Latest Data”
  • As new data is downloaded, you will see activity logs appear in the TeenSafe Desktop App notifications window
  • Backup data will download first to your local computer, then will upload to TeenSafe’s servers to display in the TeenSafe web application for you to monitor
  • You may download data up to once per 6 hours (with a new iCloud backup)

 

 

  1. What settings on my home computer do I need to be aware of before installing TeenSafe Desktop?

 

Hard Disc Space
Please check that your PC has enough available hard disk space to download a full backup of your child’s iPhone. Depending on the capacity of your child’s iPhone, this could require 16GB, 64GB or up to 128GB of free space.

  • Windows PC - Click on File Explorer (the “folder” icon usually located on the task bar at bottom of your screen). Then click “Computer” or “This PC”. Free storage on the Local Disk (C:) drive should display.
  • Mac - Click the Apple logo in upper left of screen; then click “About this Mac”. Click Storage, then look at the “Available” storage capacity.

 

Power Management Settings
For best results, adjust your computer’s Power Settings to prevent the computer from going to “sleep” during non-usage times. This will ensure it is awake and available while data is downloading. You may also initiate a download from another computer remotely as long as your TeenSafe Desktop App computer is awake and connected to the internet.  Power Management settings are found here:

  • Windows: Control Panel / Power Management
  • Mac: Settings / Energy Saver

 

Minimum System Requirements


Operating systems:

  • Mac OS X 10.11, 10.12, 10.13 High Sierra
  • Microsoft Windows 8 Pro / Enterprise (32/64 bit) 
  • Microsoft Windows 8.1 (Windows 8.1 Update) / Pro / Enterprise (32/64 bit) 
  • Microsoft Windows 10 Home / Pro / Enterprise TH1 / TH2 / RS1 / RS2 / RS3 (32/64 bit)      
    • Intel Pentium 1 GHz or faster (or compatible)
    • 1 GB (32-bit) / 2 GB (64-bit) available RAM

 

 

Compatible browsers:

  • Microsoft Internet Explorer version 8.0 and later
  • Microsoft Edge 38.x and later
  • Mozilla Firefox version 52.x and later
  • Google Chrome versions 45.x – 55.x
  • Mozilla Firefox ESR version 52.x and later
  • Most recent versions of Safari (10.x or later)

 

 

  1. How do I Install TeenSafe Desktop?

 

  1. If you have previously setup your child’s iOS device for monitoring, you must first remove that device from TeenSafe before you install TeenSafe Desktop. Please follow these instructions:
  • Login to your TeenSafe account at TeenSafe.com
  • Click on the child’s name to the left.
  • Just above the Location Map, click on the SETTINGS button.
  • Click on the REMOVE button for the Apple device.

 

2. Once Customer Service has set your account up to use TeenSafe Desktop, login at TeenSafe.com and click My Account. The installation link and your product key is available here.

 3. Once you click the installer link…

  • Locate the file, “TDAInstaller”. Double-click it and when prompted, click “Run”. The TeenSafe Installer Wizard will appear on screen. Click “Next”.
  • Accept the terms of the End User License Agreement by ticking the checkbox labeled “I accept the terms in this License Agreement” and click “Next”
  • Click “Install”.
  • When asked, “Do you want to allow the following program to install software on this computer?” click “Yes” and then when the Installer is done click “Finish”.
  • When prompted for the Product Key, return to TeenSafe.com in your computer’s browser. Select the Product Key, copy it and then return to the Installer and paste it in. The TeenSafe Desktop App is now installed.
  • Return to TeenSafe.com in your browser to complete the setup of your child’s device. Enter the Apple iCloud username and password within the TeenSafe device setup screen in your browser. Then click “Monitor This Device.”

 

 

  1. How do I setup iCloud backups on my child’s iPhone?

 

You will need your child’s Apple ID and password to set up monitoring.

  • Go to Settings / iCloud / iCloud Backup “On”
    This ensures your child’s device is set to backup automatically when connected to Wi-Fi and plugged in to charge each night
  • Make sure the iCloud account used by your child’s iPhone has plenty of available storage to complete a full backup of your child’s device
  • Take note of the storage space available and how much is currently used on the device
  • You may want to disable Photos backup in your iCloud settings or purchase additional storage through Apple
  • Make sure your child’s phone is plugged in to charge and connected to Wi-Fi overnight
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