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Why am I not able to see the Web History on my teen's Android device?

Unfortunately, Google updated their privacy policy to prevent third-party apps, like TeenSafe, from downloading the Web History on Android devices running Android 6.0 or higher.

You will only be able to view the Web History on Android devices with an OS 5.1.1 or lower. The history is only tracked on the default browser, however, so make sure you are trying to view the Web History on the browser that came installed on the phone. If your teen has been using other browsers on their phone (i.e. Chrome or FireFox) and it was not the browser that was pre-installed, you will not be able to view the Web History.

 

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