Disable Apple Two Factor Authentication
* TeenSafe will still work with Two Factor Authentication enabled with iOS 11.1 and lower devices.
About Two Factor Authentication
Two-Factor Authentication is an optional security method Apple encourages and, in many cases, automatically turns on with new devices or as part of iOS software updates. It requires a numeric passcode to be entered when an iCloud account is accessed. The passcode is sent as a pop-up window to the primary account holder’s iPhone as well as other devices that use the same iCloud account. Turning it on and off must generally be managed at https://appleid.apple.com/.
If your child’s device has two-factor authentication turned on, it will also be engaged when you use TeenSafe to download new data from your child’s device or to track its location. TeenSafe will work with two-factor authentication on but may require you to have your child’s device (or one of their devices that uses the same iCloud account) in-hand in order to access the security code.
**With the release of iOS 12, Apple implemented changes to it's iCloud service and two-factor authentication protocols which affect devices running iOS 11.2 and higher with two-factor authentication Enabled. For those devices, TeenSafe is currently experiencing difficulty accessing your child's data. We are working hard to deliver a solution as soon as possible.
For TeenSafe to find your child's phone, Two Factor Authentication should be turned off.
*TeenSafe will still work with Two Factor Authentication enabled.
Turn off Two Factor Authentication by following these instructions:
Instructions to Turn Off Two Factor Authentication:
First, make sure you have your child's iPhone in hand, as a code that Apple sends to the child's device will be needed.
Then click Turn Off Two-Factor Authentication. After you create new security questions and verify your date of birth, two-factor authentication will be turned off.
If someone has turned on two-factor authentication for your Apple ID without your permission, you can also turn it off from the enrollment confirmation email sent to your Apple ID or rescue email address.
Click Turn Off Two-Factor Authentication at the bottom of the email to restore your Apple ID to its previous security settings and regain control of your account. The link is active for two weeks after you enroll.